Shannon Breeze Band terms and conditions

Terms of Service

Clear guidelines for using our website, purchasing tickets, booking live performances, and engaging with Shannon Breeze Band. Please review these terms carefully before proceeding.

Read Full Terms Questions About Terms?
📖 Service Guidelines

Understanding Our Policies

Helpful resources explaining how our services work, what to expect, and how to navigate your agreements with us.

Ticket refund policy
Ticketing

How Our Ticket Refund & Exchange Policy Works

Not all events are the same, and neither are our refund policies. Learn which tickets are refundable, how exchanges work, and what happens when events are postponed.

May 22, 2026 • 4 min read
Booking agreement guide
Bookings

What to Expect When Booking Us for Your Event

From initial inquiry to final performance, here's a step-by-step breakdown of our booking process, contracts, payment schedules, and rider requirements.

May 16, 2026 • 5 min read
Content usage rights
Legal

Using Our Music & Brand: A Simple Rights Guide

Want to share our music, use our logo, or post fan covers? Understand what's allowed, what requires permission, and how we protect our creative work.

May 9, 2026 • 3 min read
Event safety rules
Safety

Venue Rules & Audience Conduct at Our Shows

Safety and respect are our top priorities. Learn our venue guidelines, prohibited items, accessibility accommodations, and how we ensure a positive experience for everyone.

May 3, 2026 • 3 min read
Dispute resolution
Support

How We Handle Disputes & Customer Concerns

Issues happen. Here's our transparent process for addressing complaints, resolving billing questions, and ensuring fair outcomes for all parties involved.

Apr 27, 2026 • 4 min read
⚖️ Our Commitment

Fair & Transparent Service Standards

These numbers reflect our dedication to clear communication, reliable service, and fair treatment for every customer and partner.

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% Policy Transparency
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Day Refund Window (Where Applicable)
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Hour Booking Response Time
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Step Dispute Resolution
📋 Official Terms

Shannon Breeze Band Terms of Service

Last Updated: May 22, 2026 | Effective Immediately

1. Acceptance of Terms

By accessing or using the Shannon Breeze Band website (shannonbreeze.com), purchasing tickets, booking our services, or interacting with our digital platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any provision, please discontinue use of our services immediately.

Important: Continued use of our services following any updates to these terms constitutes acceptance of the modified agreement.

2. Website Usage & Conduct

You agree to use our website and digital platforms solely for lawful purposes. You may not:

  • Use automated bots, scrapers, or crawling tools to extract data without written permission
  • Attempt to gain unauthorized access to our servers, databases, or internal systems
  • Upload malicious code, viruses, or engage in activities that disrupt website functionality
  • Use our platform to distribute spam, fraudulent content, or misleading information
  • Violate any applicable local, state, federal, or international laws while accessing our services

3. Ticket Purchases & Event Attendance

All ticket sales are subject to availability and are final unless otherwise stated. Key policies include:

  • Refunds: Standard tickets are non-refundable unless the event is canceled or rescheduled by Shannon Breeze Band. VIP and package tickets may have specific refund conditions outlined at checkout.
  • Transfers: Tickets may be transferred to another individual unless explicitly marked as "Will Call Only" or "Non-Transferable."
  • Event Changes: We reserve the right to modify event dates, venues, set times, or supporting acts. In such cases, tickets will remain valid for the new date, or refunds will be offered where applicable.
  • Admission: Tickets grant entry only. We reserve the right to deny admission for safety violations, intoxication, or disruptive behavior.

4. Booking & Private Events

When booking Shannon Breeze Band for private, corporate, or festival events, the following terms apply:

  • A signed booking agreement and 50% deposit are required to secure your date. The remaining balance is due 14 days prior to the event.
  • Event organizers are responsible for providing adequate stage space, power access, load-in/out time, and basic hospitality as outlined in our technical rider.
  • Cancellations by the client within 30 days of the event may forfeit the deposit. Cancellations within 14 days may require full payment.
  • We reserve the right to decline bookings that conflict with our ethical guidelines, safety standards, or existing tour commitments.

⚖️ Fair Use Promise: We draft our terms to protect both our creative work and your consumer rights. We believe transparency builds trust, and we never hide critical conditions in fine print.

5. Intellectual Property

All content on our website, including music, logos, photography, video footage, website design, and written materials, is the exclusive property of Shannon Breeze Band or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may share our content on social media for personal, non-commercial use with proper attribution.
  • Commercial use, reproduction, or modification requires prior written consent.
  • Unauthorized streaming, downloading, or distribution of our recordings is strictly prohibited and may result in legal action.

6. Limitation of Liability

Shannon Breeze Band shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, attendance at events, or reliance on information provided on our website. Our total liability shall not exceed the amount paid by you for the specific service or ticket in question. We are not responsible for third-party venue policies, travel delays, weather disruptions, or personal property loss at events.

7. Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Nashville, TN, under the rules of the American Arbitration Association. Class actions and jury trials are waived where permitted by law.

8. Modifications to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with a revised "Last Updated" date. Material changes affecting your rights will be communicated via email to registered users or through a prominent website notice at least 30 days before taking effect.

Shannon Breeze Band service commitments

Terms Quick Facts

📅 Effective: May 22, 2026

⚖️ Jurisdiction: Tennessee, USA

🎫 Tickets: Non-refundable unless canceled

📩 Questions: [email protected]

Legal & Support Contacts

Need clarification on a specific clause or have a service concern?

Legal Inquiries

[email protected]

Customer Support

[email protected]

For ticket & booking issues

Mailing Address

Shannon Breeze Band
Legal Department
Nashville, TN, USA

Response Time

Within 48 hours

Business days only

💬 Trust & Fairness

What Clients Say About Our Policies

Hear from event organizers, ticket buyers, and partners about their experience working within our service agreements.

As an event coordinator, I've worked with dozens of artists. Shannon Breeze Band's booking contract is one of the clearest I've ever seen. No hidden fees, straightforward cancellation terms, and they actually honor their rider requirements. Professional from start to finish.

NW
Natalie Wright
Corporate Event Planner

When my flight got delayed and I missed part of the show, I expected to just lose my money. Instead, I emailed support explaining the situation. They processed a partial credit without argument. That's customer service done right.

CH
Carlos Hernandez
Fan, Dallas TX

Our legal team reviewed their contract before we booked them for a multi-day festival. Everything was standard, fair, and fully compliant with state regulations. They even accommodated our insurance requirements without friction. Highly recommend for corporate or large-scale bookings.

AM
Amanda Mitchell
Festival Operations Director

I run a fan cover channel and wanted to use their official logo and live footage. Instead of ignoring my email, they sent clear usage guidelines and even granted permission for educational/non-commercial content. Respectful and surprisingly flexible.

RK
Ryan Kim
Content Creator, YouTube
Common Questions

Terms of Service FAQs

Clear answers to common questions about our policies, agreements, and customer rights.

Standard tickets are non-refundable unless the event is canceled or postponed by Shannon Breeze Band. However, we offer ticket insurance at checkout for select events, which covers unforeseen circumstances like illness, travel delays, or emergencies. If your event is rescheduled, your ticket will automatically be valid for the new date.
Yes, most digital tickets can be transferred through our ticketing platform up to 24 hours before the event. Simply log into your account, select the ticket, and choose "Transfer." Note that "Will Call" or "Non-Transferable" tickets cannot be reassigned and must be claimed by the original purchaser with valid ID.
If we cancel a performance, you will be automatically refunded in full to your original payment method within 7-10 business days. We will also notify all ticket holders via email with alternative options, such as rescheduled dates or exclusive merchandise vouchers as an apology for the inconvenience.
Personal photography and short video clips for social media are welcome and encouraged! However, professional cameras, detachable lenses, audio recording equipment, and commercial filming require prior written permission. Unauthorized commercial distribution of live recordings violates our intellectual property terms and may result in removal from the venue.
Contact our support team at [email protected] with your order number, a clear description of the issue, and any relevant documentation. We aim to respond within 48 hours and will work to resolve the matter fairly. If unresolved, disputes follow the arbitration process outlined in Section 7 of these terms.
Most of our shows are all-ages. However, certain venues host 18+ or 21+ events due to alcohol service or local regulations. This information is always clearly stated on the event page and ticket listing. Minors attending all-ages shows must be accompanied by an adult if the venue requires it.
For personal, non-commercial use (fan art, covers, social posts), you're welcome to share with proper credit. For commercial projects, sync licensing, or brand collaborations, please contact [email protected]. Unauthorized commercial use violates our copyright and trademark protections, but we're usually happy to grant licenses for legitimate, respectful projects.
📜 Clear Terms, Fair Service

Questions About Our Policies?

We believe in straightforward, honest agreements. If anything in these terms is unclear, or if you need clarification before booking or purchasing, our team is ready to help.

Contact Legal Team General Inquiries